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Posted by Uncle Sha

Every business needs to develop a portfolio of customers, not only for the obvious reason of making that critical first sale, but also for longevity to make future sales. A database of satisfied customers is a wonderful advertising tool, and it’s free.

“The best customers are the ones you already have!” has long been acknowledged as an accepted business philosophy.

An offline start up business, product or service, might get off the ground by enticing known associates to become initial clients; however an online business is unlikely to be able to do this.

It is readily accepted in today’s highly competitive internet market, that the creation and launch of a web site is merely the start of the venture. A web site can be created solely as a means of communicating services and as a reference document, but as such is by no means certain to generate sales revenue.

Marketing is the key, and no better way than to adopt the Pay Per Click marketing facility available through major search engines. The Pay Per Click marketing route provides the ideal platform to seek out and obtain customers.

Customer base or potential customer database? Well it may be necessary for some businesses to concentrate on building a database of potential customers, before actually achieving sales.

Why may this be necessary? Trust.

Consider a fledgling online business, yet to develop and establish a brand name, and not yet with a proven service track record and reputation. There is no unquestionable reason why a customer should decide that viewing their web site confirms it is the place to buy. It takes time to build a relationship which is of course founded on trust.

People browsing the internet are initially searching for information, so it would be unreasonable to expect them to make an immediate purchase having visited a new web site for the first time. One way to develop that trust, and start to build a potential client base, is to capture email contact details. Having done so it’s a simple matter to institute regular email communications to build a positive relationship. Email addresses can be acquired in several ways, for example on the web site in exchange for news updates, or via tell a friend link

Marketing statistics indicate that on average a satisfied customer will tell 5 friends or acquaintances of their service experience and fulfillment. Of course simple math indicates that 50 customers turns into 250 potential customers, multiplied up many fold the route to a client base is opened up and established.

Networking is an essential element for offline businesses to grow a database of potential customers; the same applies to online operations. The online equivalent to offline networking is building site popularity via links. However finding targeted potential customers, and quickly, can be achieved successfully via Pay Par Click marketing. Using appealing adverts to entice viewers to click through to a web site and then in exchange for an offer or free trial provide their email address.

A successful Pay Per Click campaign will lead to the creation of a robust customer database, and once this database is held can be assumed to be a captive target audience to make additional or future sales of products and services. The rudiments of how to plan a Pay Per Click campaign and develop a potential customer base can be found at KeywordTerminator.

Matthew has been involved in the advertising and communication industry for many years, latterly focusing on Internet marketing strategies. Currently focusing on the benefits of having a Negative Keyword Tool.

10th Jul 2010
Category: Advertising
 
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